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Where is Riivaaj based?
Riivaaj is proudly based in Lahore, Pakistan, and all orders are shipped directly from our Lahore warehouse.
How long does delivery take?
Delivery usually takes 2–3 working days within Pakistan.
Can I return or exchange my order?
Yes, you can request a return or exchange within 14 days of delivery, provided the item is unused, unworn, and in its original packaging.
Note: Sale or personalized items cannot be returned or exchanged.
How do I request a refund?
Simply contact us via WhatsApp or email with your order details. Once your return is approved and the product is received, your refund will be processed via bank transfer.
What if I received a damaged or wrong item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a clear photo or video. We’ll review and resolve the issue as quickly as possible.
Do you offer cash on delivery (COD)?
Yes! Cash on Delivery (COD) is available across Pakistan.
How can I contact Riivaaj?
You can reach our support team anytime via:
📩 Email: riivaaj@gmail.com
💬 WhatsApp: +92 318 679163
📱 Instagram / Facebook: [@riivaajofficial]
Do you provide gift packaging?
Yes! You can request gift wrapping during checkout or by messaging us after placing your order.